Cancel/Change Order

1. General Order Change Policy

Orders placed through Gitrending are normally processed promptly so that products can be prepared and shipped without unnecessary delay. For this reason, the time available to cancel or change an order may be limited.

If you need to cancel an order, change an item, adjust a size or color, correct a shipping address, or make another modification, please contact us as soon as possible after placing the order.

The sooner you contact Gitrending, the greater the possibility that we can make the requested change before the order enters fulfillment.

2. Order Processing Timeline

3. Cancellation Requests

Customers may request cancellation of an order by contacting Gitrending as soon as possible after placing the order.

A cancellation request is not considered completed simply because an email or message has been sent. Gitrending must review the order status and confirm whether cancellation can still be performed.

If the order has not entered fulfillment, we will make reasonable efforts to cancel it when requested. If the order has already been processed, packed, or shipped, cancellation may no longer be available.

How to Request a Cancellation

1. Contact Gitrending customer support as soon as possible.
2. Provide your order number.
3. Provide the name and email address associated with the order.
4. Clearly state that you want to cancel the order.
5. If possible, include the reason for cancellation so our team can properly identify the request.

4. Changing an Order

If you need to change an order before it ships, contact Gitrending immediately. Depending on the status of the order, we may be able to make certain changes.

Potential order changes may include:

• Changing the product selected.
• Changing a T-Shirt, Hoodie, or Sweater size.
• Changing an available color or variation.
• Changing the quantity of an item.
• Correcting an incomplete or inaccurate shipping address.
• Removing an item from an order.
• Other reasonable corrections requested before fulfillment.

Changes are subject to product availability and the current processing status of the order. If a requested replacement product is unavailable, we may not be able to make the requested modification.

5. Shipping Address Changes

Customers should carefully review their shipping address before completing checkout. If you notice an address error after placing an order, contact Gitrending immediately.

We will make reasonable efforts to correct an address before the order is processed or transferred to the shipping carrier. However, address changes cannot be guaranteed once the order has been packed, fulfilled, or shipped.

If an order has already shipped, Gitrending may not be able to change the destination address. In that situation, customers should monitor the carrier tracking information and contact the applicable carrier when appropriate.

Gitrending is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

6. Order Cut-Off Time

Gitrending uses a standard order processing schedule designed to provide timely fulfillment. Our order cut-off time is 5:00 PM EST, Monday through Friday.

The cut-off time does not create a guaranteed cancellation period. An order may enter processing according to operational requirements, and customers should contact support immediately rather than waiting for the next business day.

7. Handling and Shipping Timeline

Gitrending's standard handling time is approximately 1 business day. After handling and fulfillment, standard carrier transit time is generally estimated at 2–6 business days.

Orders may be delivered by USPS, UPS, or FedEx depending on the shipment and destination. Tracking information may be provided after the order has been shipped and becomes available from the applicable carrier.

8. What Happens If We Cannot Cancel Your Order?

If Gitrending is unable to cancel an order because it has already been processed, packed, fulfilled, or shipped, we will notify you when appropriate and explain the available options.

Once the merchandise has been delivered, an eligible order may generally be handled under our Return & Refund Policy. Eligible merchandise may be returned within 60 days from delivery, subject to the conditions of that policy.

Approved refunds are processed within 12 days after the eligible return has been received, reviewed, and approved. No return fees or refund processing fees are charged for eligible returns under our standard policy.

9. Changes That May Affect the Order Price

Some requested changes may affect the total order amount. For example, changing products or quantities may increase or decrease the merchandise total.

If a requested change results in an additional amount being due, Gitrending may require the additional payment before completing the modification. If a modification results in a lower amount, the applicable difference may be refunded to the original payment method when the change can be completed.

Any applicable shipping charges may also be affected depending on the requested change and the status of the order.

10. Product Availability and Order Changes

An order modification is subject to product availability at the time the request is reviewed. A requested size, color, product, or quantity may no longer be available.

If the requested replacement is unavailable, Gitrending may offer another available option or explain the applicable cancellation or return process.

Changing an order is therefore not guaranteed even when the original order has not yet shipped.

11. Promotional Orders and Discounts

If an order was placed using a promotional code, discount, sale price, or other special offer, changing the order may affect the applicable promotion.

A promotional discount may not automatically transfer to a replacement item if the modified order no longer meets the requirements of the original promotion.

Where a change is possible, Gitrending will apply the applicable pricing and promotional terms in effect for the modified transaction.

12. Duplicate Orders

If you accidentally place the same order more than once, contact Gitrending immediately and provide all applicable order numbers.

We will review the status of each order and make reasonable efforts to cancel duplicate orders before fulfillment when possible. If a duplicate order has already shipped, the applicable return process may be required after delivery.

13. Incorrect or Damaged Items

This Cancel / Change Order Policy applies to changes requested by the customer before shipment. If you receive an incorrect, defective, or damaged product, please contact Gitrending support promptly rather than treating the matter as a standard order cancellation.

Our support team can review the issue and provide the appropriate instructions for replacement, return, refund, or another available resolution.

14. Orders Already Shipped

Once an order has been shipped, Gitrending generally cannot modify the product selection, quantity, or shipping address through the original order.

Customers should use the carrier tracking information to monitor the shipment. Available delivery options are determined by the applicable carrier and shipment circumstances.

If you no longer want an item after it has been delivered, you may review the Return & Refund Policy to determine whether the merchandise qualifies for return.

15. Refunds for Approved Cancellations

When Gitrending confirms an eligible cancellation before fulfillment, any applicable refund will generally be issued to the original payment method.

Refund timing may depend on payment processing procedures. Gitrending's standard refund policy provides that approved refunds are processed within 12 days after the applicable return or cancellation process has been completed.

No cancellation fee or refund processing fee is charged for an eligible cancellation processed by Gitrending.

16. Refunds After Shipment

If an order cannot be canceled because it has already shipped, the customer may need to receive the package and follow the applicable return process.

Eligible merchandise may be returned within 60 days from delivery. Returns are subject to the conditions described in the Gitrending Return & Refund Policy.

17. Customer Responsibility

Customers are responsible for reviewing their order details before submitting payment. This includes checking:

• Product selection.
• Quantity.
• Size and color where applicable.
• Shipping address.
• Billing information.
• Email address and contact information.
• Applicable shipping charges.
• Order total.

Reviewing these details before checkout helps prevent delays and reduces the possibility that an order will need to be changed after processing begins.

18. How to Contact Gitrending

For the fastest handling of a cancellation or change request, contact Gitrending customer support as soon as possible after placing the order.

When contacting support, please include your order number and clearly state what you would like changed or whether you are requesting cancellation. Providing complete information helps our team locate the order and determine whether the requested action is still possible.

19. Cancellation and Change Quick Reference

20. No Guaranteed Cancellation Window

Although Gitrending makes reasonable efforts to accommodate cancellation and change requests, we cannot guarantee a specific amount of time during which every order can be canceled or modified.

Orders may move from checkout to processing quickly. For this reason, a request submitted shortly after checkout may still be received after fulfillment has begun.

The applicable order status at the time Gitrending receives and reviews the request determines whether the requested cancellation or change can be completed.

21. Relationship to Other Gitrending Policies

This Cancel / Change Order Policy works together with Gitrending's Terms of Service, Shipping Policy, and Return & Refund Policy.

If an order cannot be canceled or changed because it has already shipped, the Return & Refund Policy may provide the appropriate next step for eligible merchandise.

Shipping estimates, carrier information, handling times, and delivery information are governed by the applicable Shipping Policy.

22. Policy Updates

Gitrending may update this Cancel / Change Order Policy from time to time to reflect changes in our fulfillment process, customer service procedures, website functionality, shipping operations, or applicable requirements.

The updated policy will be posted on the website with a revised "Last Updated" date. Customers are encouraged to review this policy periodically.

23. Contact and Support

If you need to cancel or change an order, please contact us as soon as possible. Our support team will review the order status and explain what options are available.

24. Final Statement

Gitrending wants customers to have a straightforward and reliable shopping experience. If you realize that an order needs to be canceled or changed, contact us immediately rather than waiting for the order to ship.

We will make reasonable efforts to accommodate eligible requests based on the current order status, inventory availability, and fulfillment stage. Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible, and the applicable return process may need to be used after delivery.

For assistance with any cancellation, order change, return, or refund request, contact [email protected] during our support hours.