At Gitrending, we want you to feel confident when purchasing from our store. If your purchase does not meet your expectations, we offer a straightforward return and refund process designed to make resolving eligible order issues as convenient as possible.
Eligible products may be returned within 60 days of the delivery date. Approved refunds are issued within 12 days after the return has been approved and processed. No return fees, restocking fees, or refund processing fees are charged for eligible returns.
1. Return & Refund Overview
This Return & Refund Policy applies to purchases made through Gitrending. It explains when merchandise can be returned, how to request a return, how returned products should be prepared, how refunds are processed, and what customers can expect throughout the process.
Return Window: 60 days from the delivery date.
Refund Processing Time: Within 12 days after an approved return is received and processed.
Return Fees: No fees for eligible returns.
Restocking Fees: None.
Refund Fees: None.
Our goal is to provide clear information before, during, and after the return process. Customers should contact Gitrending support before sending a return so that we can provide the appropriate return instructions and confirm the eligibility of the item.
2. Return Eligibility
To qualify for a return, a request must generally be submitted within 60 days of the date the order was delivered. The item should be in a condition that allows it to be inspected and returned to inventory.
Eligible returned merchandise should generally meet the following conditions:
- The return request is submitted within 60 days of delivery.
- The item was purchased directly from Gitrending.
- The product is the same item associated with the original order.
- The merchandise has not been intentionally damaged or altered.
- The product is returned in a condition that allows Gitrending to verify the item.
- Where applicable, original product packaging, tags, or accessories are included with the returned merchandise.
We understand that customers may need to inspect or try on apparel to determine whether it is suitable. Normal handling associated with checking the size, fit, style, or appearance of an item does not automatically prevent a return. However, products should be returned in reasonable condition and should not show damage caused by misuse or intentional alteration.
3. Products Covered by This Policy
This policy applies to eligible Gitrending apparel products, including items available through our apparel collections such as:
Product-specific conditions may apply where a particular product page or order confirmation clearly states additional return information. If you are unsure whether an item qualifies, contact our support team before returning the product.
4. 60-Day Return Window
Gitrending provides a 60-day return period. The return period begins on the date the carrier records the order as delivered to the shipping address associated with the order.
| Return Stage | Timeframe | Details |
|---|---|---|
| Delivery Date | Day 0 | The carrier records the order as delivered. |
| Return Eligibility Period | Up to 60 days | Customer may submit an eligible return request within the return window. |
| Return Review | After return is received | Gitrending reviews the returned merchandise and confirms eligibility. |
| Refund Processing | Within 12 days after approval | Approved refund is processed without a refund fee. |
Return requests submitted after the 60-day return period may not qualify under this policy. Customers should therefore contact us as soon as possible when they decide that a product needs to be returned.
5. How to Request a Return
To begin a return, contact Gitrending customer support at [email protected]. Please include enough information for our team to identify the order and understand the reason for the return.
Recommended Return Request Information
- Order number.
- Name used to place the order.
- Email address associated with the order.
- Name or description of the product you want to return.
- Reason for the return.
- Photographs, when the item is damaged, defective, incorrect, or materially different from what was ordered.
Providing complete information at the beginning of the process helps our team review the request efficiently and provide the correct return instructions.
6. Return Authorization and Instructions
Customers should not send merchandise to an address found elsewhere on the internet or use an address that has not been provided or confirmed by Gitrending for the specific return. Return instructions can vary depending on the order and the reason for the return.
Once your return request has been reviewed, our support team will provide the applicable instructions. Please follow those instructions carefully and retain any shipment receipt or tracking information associated with the return.
Sending a return without first contacting Gitrending may result in processing delays because our team may not have enough information to match the package to the original order.
7. Return Shipping and Fees
Gitrending does not charge return fees, restocking fees, or refund processing fees for eligible returns.
| Fee Type | Gitrending Policy |
|---|---|
| Return Fee | No fee for eligible returns. |
| Restocking Fee | No restocking fee. |
| Refund Processing Fee | No refund processing fee. |
| Original Shipping Charge | Handled according to the applicable order and return circumstances. |
Customers should follow the return instructions provided by Gitrending rather than arranging an unauthorized return. Where a return shipment is required, our support team will explain the applicable procedure when the return is approved.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from the item ordered, contact Gitrending support as soon as possible. These situations should be reported before sending the merchandise back whenever possible so that our team can determine the appropriate resolution.
For damaged or defective products, please provide clear photographs showing the condition of the item and, when relevant, the exterior packaging and shipping label. This information helps us document the issue and determine the appropriate next steps.
If Gitrending sends the wrong item, please provide the order number and photographs or other information that helps us identify the discrepancy. Our support team will review the issue and provide return or replacement instructions as appropriate.
9. Items That May Not Qualify for a Return
The 60-day return period does not mean that every item is automatically eligible regardless of condition. Gitrending may decline a return when merchandise has been damaged through misuse, intentionally altered, or otherwise returned in a condition that prevents reasonable inspection or resale.
Examples of conditions that may affect eligibility include:
- Intentional damage or alteration.
- Damage caused by improper use or care.
- Items that are materially different from the product originally purchased.
- Returns submitted after the 60-day return period.
- Merchandise that cannot reasonably be identified as belonging to the original order.
- Returns sent without sufficient information to identify the order after reasonable attempts to obtain that information.
If there is a question about an item's condition or eligibility, customers should contact our support team before shipping the product.
10. Return Packaging
Customers should package returned merchandise securely to reduce the risk of damage during transportation. Whenever practical, use suitable protective packaging and include all relevant components, tags, and accessories that were supplied with the product.
Gitrending is not responsible for damage that occurs solely because a customer improperly packages a return shipment. Customers should retain the carrier receipt and tracking information until the return has been received and the refund has been completed.
11. Return Transit and Receipt
Once a return has been shipped, the time required for it to reach Gitrending depends on the carrier and service selected or provided. Customers should keep the return tracking information until the return is confirmed as received.
A return is not considered fully processed merely because the customer has shipped the package. Gitrending must receive the returned merchandise and review it before the applicable refund can be approved and processed.
12. Refund Processing Time
Once an eligible return has been received and approved, Gitrending will process the applicable refund within 12 days.
The 12-day refund period refers to Gitrending's processing of the approved refund. After Gitrending submits the refund, the time required for the funds to appear in the customer's account may depend on the payment method, financial institution, card issuer, payment processor, or other applicable payment service.
| Refund Stage | Estimated Time |
|---|---|
| Customer submits return request | Within 60 days of delivery |
| Return shipment | Varies by carrier and service |
| Gitrending receives returned item | Depends on return shipment transit time |
| Return inspection and approval | After receipt of the returned item |
| Refund processing | Within 12 days after approval |
| Bank or payment provider posting | May vary after refund is processed |
13. Refund Method
Approved refunds are generally issued back to the original payment method used for the eligible purchase. Gitrending does not normally redirect a refund to an unrelated payment method or account.
If the original payment method is no longer available or a payment provider prevents the normal refund process, additional information may be required to determine how the transaction can be resolved.
14. No Refund Fees
Gitrending does not deduct a refund processing fee from an approved eligible refund. We also do not charge a restocking fee for eligible returns.
Eligible returns are processed without return fees, restocking fees, or refund processing fees.
15. Refund Amount
The amount of an approved refund is determined based on the eligible merchandise included in the approved return and the circumstances of the order. Gitrending will communicate with the customer when additional information is required to determine the applicable refund.
Shipping charges, taxes, discounts, promotions, or other transaction-specific amounts may be handled according to the circumstances of the order and applicable return terms. Customers should contact support if they have questions about the amount of a specific refund.
16. Exchanges
If you would prefer a different size, color, style, or product, contact Gitrending support before returning the original item. Depending on inventory and order circumstances, our team can explain the available options.
An exchange is not guaranteed when replacement merchandise is unavailable. If an exchange cannot be completed, an eligible return and refund may be handled according to this policy.
17. Sale, Promotional, or Discounted Items
Products purchased during promotions or with discounts remain subject to the applicable return terms unless a specific promotion clearly states different conditions at the time of purchase.
If a promotional offer included multiple products, a discount, or another special condition, the refund amount may reflect the terms of that promotion. Customers can contact support for clarification before submitting a return.
18. Order Information Required for a Return
To help us locate your purchase and process your request accurately, please provide your order number whenever contacting Gitrending about a return or refund.
If you no longer have your order confirmation, contact support using the email address associated with the purchase and provide as much order information as possible. Our team will make reasonable efforts to locate the order.
19. Return & Refund Timeline at a Glance
| Policy Item | Gitrending Standard |
|---|---|
| Return Window | 60 days from delivery |
| Return Fees | No fees for eligible returns |
| Restocking Fee | None |
| Refund Processing | Within 12 days after return approval |
| Refund Processing Fee | None |
| Refund Method | Generally returned to the original payment method |
| Return Request | Contact support before sending the product back |
20. Frequently Asked Questions
How long do I have to return my order?
Eligible merchandise may be returned within 60 days from the delivery date. We recommend contacting Gitrending as soon as you decide that you would like to return an item.
Do you charge a return fee?
No. Gitrending does not charge a return fee for eligible returns. We also do not charge a restocking fee or refund processing fee.
When will I receive my refund?
After Gitrending receives and approves an eligible return, the refund will be processed within 12 days. The time for the refund to appear in your account may vary depending on your payment provider or financial institution.
Can I return a product after 60 days?
Returns requested after the 60-day return period generally do not qualify under this policy. If an exceptional circumstance applies, contact our support team so that we can review the situation.
What if I received the wrong item?
Contact Gitrending support as soon as possible and provide your order number and details about the item received. Photographs may be requested so that our team can verify the issue and provide the appropriate instructions.
What if my product arrived damaged?
Contact support promptly and provide photographs of the damaged product and, when possible, the packaging and shipping label. Our team will review the information and explain the next steps.
Can I exchange my item?
Contact support before returning the product. Exchange availability depends on inventory and the circumstances of the order. If an exchange is unavailable, an eligible return and refund may be considered.
21. Contact Gitrending About Returns & Refunds
Our support team is available to help with return requests, refund questions, damaged merchandise, incorrect orders, and other purchase-related concerns.
Store: Gitrending
Email: [email protected]
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Return Window: 60 days from delivery
Refund Processing: Within 12 days after approval
22. Our Commitment
Gitrending is committed to maintaining a transparent and straightforward return and refund experience. Our 60-day return period gives customers reasonable time to evaluate their purchase, while our no-fee approach means eligible returns are not subject to return fees, restocking fees, or refund processing fees.
Once an eligible return has been received and approved, Gitrending will process the applicable refund within 12 days. We encourage customers to retain return tracking information until the return and refund process has been completed.
This Return & Refund Policy may be updated from time to time to reflect changes to our products, services, operational procedures, or applicable business requirements. The version published on this page represents the current policy applicable to purchases made under its terms.
If you have any questions about whether an item qualifies for return, how to start a return, or when you can expect your refund, please contact us at [email protected]. Our support team will be happy to review your order and provide the appropriate assistance.