Frequently Asked Questions

Gitrending currently offers apparel products including T-Shirts, Hoodies, and Sweaters. Product availability, colors, sizes, designs, and other options may vary depending on the individual product listing.

You can browse available products through the Gitrending online store and review the product information provided on each product page before placing an order.

You can browse our current product selection through the Gitrending store. Product categories include T-Shirts, Hoodies, and Sweaters.

Product availability may change over time, so the information shown on the website at the time of purchase is the most current information available.

Please review the sizing information provided on the applicable product page before placing your order. We recommend checking the available size information carefully because sizing and measurements may vary between product styles.

If you have questions about a particular product or size before ordering, contact Gitrending customer support.

Product images are provided to help customers evaluate merchandise before purchasing. Actual colors may appear slightly different depending on your device, screen settings, lighting, or other display conditions.

To place an order, browse the Gitrending store, select the product and available options you want, add the item to your cart, and proceed through checkout.

Before submitting your order, carefully review the selected products, quantities, shipping information, and order total. Payment is currently completed through PayPal.

You may request an order change as soon as possible after placing your order. Depending on the order status, Gitrending may be able to change certain details such as product selection, size, color, quantity, or shipping information.

Changes are not guaranteed once an order has entered processing, fulfillment, packing, or shipment. Please contact us immediately if you need to make a change.

You may request cancellation as soon as possible after placing your order. Gitrending will review the order status and make reasonable efforts to cancel the order if fulfillment has not begun.

Once an order has been fulfilled or shipped, cancellation may no longer be possible. In that situation, eligible merchandise may be handled through the applicable return process after delivery.

Gitrending's standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders placed after the daily cut-off, during weekends, or on applicable holidays may begin processing on the next available business day. The cut-off time does not guarantee that an order can be canceled or changed before processing.

Contact Gitrending immediately at [email protected] with your order number and the correct shipping information.

We will make reasonable efforts to correct the address before fulfillment or shipment. Once an order has shipped, an address change may no longer be possible through Gitrending.

Contact Gitrending as soon as possible and provide the order numbers involved. We will review the status of the orders and make reasonable efforts to cancel a duplicate order before fulfillment when possible.

If the duplicate order has already shipped, the applicable return process may need to be followed after delivery.

Gitrending currently accepts PayPal as the available payment method for online purchases.

Other direct payment methods are not currently offered through Gitrending checkout. Payment options that may be available within PayPal are determined by PayPal and may vary based on customer eligibility and transaction circumstances.

Gitrending processes payments through PayPal. Whether you can complete a transaction using a particular payment source without a PayPal account depends on the checkout options PayPal makes available for your transaction and location.

The payment options displayed during checkout are controlled by PayPal and may vary.

Payment authorization is handled through PayPal's payment infrastructure. Customers should never send their PayPal password, full payment card number, security code, or authentication credentials to Gitrending by email.

If you have concerns about your PayPal account or payment security, contact PayPal through its official support channels.

If your payment does not go through, check your PayPal account and selected payment source and try again if PayPal provides that option.

Payment failures may result from account restrictions, insufficient funds, verification requirements, security checks, technical issues, or other reasons determined by PayPal.

If the problem continues, contact PayPal for assistance with the payment authorization.

After a successful checkout, Gitrending may provide an order confirmation containing information such as your order number, products, shipping details, and order total.

If you believe you completed checkout but did not receive confirmation, contact Gitrending support so we can help determine whether the order was successfully received.

Gitrending currently charges a $6.99 USD flat-rate shipping fee for standard shipping.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Gitrending's standard handling time is approximately 1 business day.

Orders may begin processing according to our business-day schedule and the applicable order cut-off time.

Standard carrier transit time is generally estimated at 2–6 business days after the order has completed handling and has been transferred for shipment.

Actual delivery time can vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside Gitrending's direct control.

The standard handling time is approximately 1 business day, followed by an estimated 2–6 business days of carrier transit.

Gitrending may ship orders using USPS, UPS, or FedEx, depending on the shipment and destination.

The carrier used for an individual order may vary. Tracking information may be provided after the shipment has been processed by the applicable carrier.

When tracking information is available for your shipment, it may be provided after the order has shipped and the applicable carrier has received or processed the shipment.

Tracking updates are controlled by the carrier and may not appear immediately after a tracking number is created.

Carrier tracking information may take some time to update after a shipment is handed to the carrier. Tracking events are provided by USPS, UPS, or FedEx and can sometimes be delayed during transportation or processing.

If tracking has not updated for an extended period, contact Gitrending support and provide your order number and tracking information so we can review the shipment status.

Delivery estimates are not guaranteed delivery dates. Packages may experience delays because of carrier volume, weather, holidays, transportation disruptions, address issues, or other circumstances.

Please first review the latest tracking information. If you have concerns about a significant delay, contact Gitrending support for assistance.

Eligible merchandise may be returned within 60 days from the date of delivery, subject to the conditions described in Gitrending's Return & Refund Policy.

We recommend contacting customer support before sending a return so that you can receive the appropriate instructions.

Gitrending does not charge return or refund processing fees for eligible returns under our standard Return & Refund Policy.

Please review the applicable return instructions before sending merchandise back to ensure the return can be properly identified and processed.

Approved refunds are processed within 12 days after the applicable cancellation or return process has been completed and the refund has been approved.

After Gitrending processes the refund, the time required for the funds to appear in the original payment account may depend on PayPal and the applicable financial institution.

Refunds are generally issued to the original payment method used for the purchase, where supported and applicable.

Because Gitrending currently accepts PayPal, eligible refunds are generally processed through the applicable PayPal transaction.

An eligible item may generally be returned within the applicable 60-day return period, subject to the conditions and exclusions contained in the Return & Refund Policy.

Please contact support before returning an item so we can provide the appropriate return instructions.

If you receive an item that does not match your order, contact Gitrending support as soon as possible. Provide your order number and relevant information about the item received.

Our team will review the issue and explain the available resolution, which may include a return, replacement, or refund where applicable.

If your merchandise arrives damaged, contact Gitrending support promptly with your order number and information describing the condition of the package or product.

We will review the circumstances and provide instructions for the applicable resolution.

You can request cancellation after payment, but cancellation is not guaranteed. Gitrending processes orders promptly, so an order may already be entering fulfillment when the request is received.

Contact [email protected] immediately and include your order number.

A size or color change may be possible if the order has not yet entered fulfillment and the requested option is available.

Contact Gitrending as soon as possible. Once the order has been packed or shipped, changes may no longer be possible.

Contact Gitrending immediately if your shipping address needs to be corrected. We will make reasonable efforts to update the address before fulfillment or shipment.

Address changes cannot be guaranteed after an order has shipped.

Once an order has shipped, Gitrending generally cannot modify or cancel the original order. You should use the tracking information to monitor delivery.

If the merchandise is eligible for return, you may use the applicable return process after delivery.

You can contact Gitrending customer support by email at [email protected].

Our customer support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

Messages received outside support hours will be addressed as soon as possible during the next available support period.

To help us locate your order quickly, include your order number, the email address associated with the order, and a clear description of your question or issue.

For damaged or incorrect merchandise, additional information about the product and shipment may also be helpful.

No. Never send your PayPal password, full payment card number, security code, authentication code, or other confidential payment credentials by email or through customer support.

Gitrending generally only needs order-related information such as your order number and contact email to assist with an order.

Handling and carrier transit are separate stages. Gitrending's standard handling time is approximately 1 business day, while estimated carrier transit is generally 2–6 business days after fulfillment.

No. The stated 1-business-day handling time and 2–6-business-day transit estimate are general estimates rather than guaranteed delivery dates. Carrier delays, weather, holidays, transportation issues, and other circumstances can affect delivery.

If an order has already shipped and cannot be canceled, you may review the Return & Refund Policy to determine whether the merchandise qualifies for return within the applicable 60-day period.

Refund eligibility depends on the circumstances and the applicable Gitrending policy. For a standard merchandise return, customers should follow the return instructions provided by Gitrending before expecting a refund.

Please contact Gitrending customer support at [email protected]. Our support team is available from 8:00 AM – 7:00 PM EST, Monday through Saturday.

For order-related questions, please include your order number so we can assist you more efficiently.