Shipping Policy

1. Shipping Rate

Gitrending currently offers a simple flat-rate shipping fee of $6.99 USD per order. This flat-rate shipping charge is applied at checkout according to the shipping information associated with the order.

The shipping fee covers the standard shipping service available for the order. Any applicable taxes, duties, or other charges required by the destination country or local authorities are separate from the shipping fee unless otherwise stated during checkout.

2. Order Processing and Handling Time

Orders placed through Gitrending are normally processed within 1 business day. Processing includes receiving the order, verifying the order information, preparing the merchandise, packaging the items, and transferring the package to the selected delivery carrier.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before the applicable cut-off time on a business day will generally enter processing according to our normal one-business-day handling schedule. Orders placed after 5:00 PM EST, or orders placed on Saturday, Sunday, or a U.S. holiday when our processing operations are closed, will generally begin processing on the next applicable business day.

The 5:00 PM EST cut-off applies to normal order processing. It does not guarantee that a carrier will collect or scan a package on the same calendar day. Carrier pickup schedules, operational conditions, weekends, holidays, weather, and other circumstances may affect the first carrier scan.

3. Estimated Delivery Timeline

After an order has completed our handling process, the package is transferred to a delivery carrier. Our standard transit time is estimated at 2–6 business days. When combined with our standard one-business-day handling time, the normal estimated delivery window is approximately 3–7 business days from the applicable processing date.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, carrier network, weather, holidays, transportation conditions, address accuracy, and other circumstances outside Gitrending's direct control.

4. Delivery Services and Carriers

Gitrending uses established domestic delivery carriers to provide standard shipping services. Depending on the destination, package characteristics, service availability, and operational considerations, orders may be delivered by USPS, UPS, or FedEx.

The carrier used for an individual order may vary. Gitrending may select the carrier that is best suited for the shipment based on the shipping destination and available delivery service. Customers do not necessarily need to select a specific carrier at checkout unless a specific option is expressly displayed as available.

Once the order is transferred to the carrier, delivery is subject to the carrier's normal operating procedures, routing, scanning, and delivery schedule. Carrier delays may occasionally occur due to severe weather, transportation interruptions, peak-season volume, address issues, facility delays, or other events beyond Gitrending's control.

5. Order Tracking

When tracking information is available, Gitrending will provide the applicable tracking information associated with the shipment. Customers should use the tracking number to monitor the package's progress through the carrier's tracking system.

A tracking number may be created before the package receives its first carrier scan. It is therefore possible for tracking information to show limited information or appear inactive immediately after shipment processing. Customers should allow reasonable time for the carrier to receive, scan, and update the package within its tracking network.

Tracking Information May Include

• Shipment confirmation or label creation.
• Carrier acceptance or initial scan.
• Transit and facility scan events.
• Arrival at a local delivery facility.
• Out-for-delivery status.
• Delivered status.
• Delivery exceptions or attempted delivery information, when provided by the carrier.

Tracking updates are generated by the carrier and may not appear immediately. Gitrending cannot control the frequency or timing of carrier tracking scans.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and country before submitting an order.

An incorrect, incomplete, or outdated address may result in a delivery delay, returned package, additional carrier handling, or unsuccessful delivery. If you discover an address error after placing an order, contact Gitrending customer support as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed once an order has entered processing or been transferred to a carrier.

7. Delivery Attempts and Carrier Procedures

USPS, UPS, and FedEx may use their own delivery procedures depending on the destination and circumstances. These procedures may include delivery to the shipping address, placement in an appropriate location, delivery to a nearby facility, or an attempted-delivery notice when the carrier determines that additional action is required.

Customers should monitor their tracking information and follow any instructions provided directly by the carrier. If a package is held at a carrier facility or requires customer action, prompt communication with the carrier may help prevent a return or further delivery delay.

8. Delayed Shipments

Our normal handling time is 1 business day and our estimated carrier transit time is 2–6 business days. Although we work to meet these timeframes, delivery estimates can be affected by circumstances outside our control.

Possible causes of delay include:

• Severe weather or natural events.
• Carrier network congestion.
• Seasonal or holiday shipping volume.
• Transportation interruptions.
• Carrier facility delays.
• Incorrect or incomplete shipping information.
• Delivery restrictions or access problems.
• Customs or governmental processing where applicable.
• Unexpected operational events affecting the carrier.

If your package has exceeded the estimated delivery window, please review the latest tracking information first. If the tracking information does not provide a clear resolution, contact our support team with your order number and tracking number so we can help review the shipment.

9. Missing, Lost, or Potentially Stolen Packages

If carrier tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery area, including entrances, mail areas, parcel lockers, reception areas, and other secure locations where the carrier may have placed the package. You should also check whether another household member, building staff, or neighbor accepted the shipment.

If the package remains missing after checking these locations, contact the relevant carrier using the tracking information and contact Gitrending support. We will assist with reviewing the available shipment information and determining appropriate next steps.

Gitrending cannot guarantee the outcome of a carrier investigation. Carrier records, delivery scans, photographs, signatures, GPS information, and other delivery evidence may be considered when determining the status of a shipment.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible. If the merchandise is damaged, contact Gitrending support promptly and provide your order number along with clear photographs of the package, shipping label, packaging materials, and damaged product.

Providing complete information and photographs helps us evaluate the issue and determine the appropriate resolution under our applicable return and refund procedures.

11. Undeliverable or Returned Packages

A package may be returned to the sender when the carrier determines that it cannot be delivered. Reasons may include an incorrect address, incomplete address, insufficient address information, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier-designated circumstances.

If a package is returned to Gitrending, please contact our support team. Depending on the circumstances, we may be able to assist with available options for reshipment or another appropriate resolution. Additional shipping charges may apply when a new shipment is requested because the original package could not be delivered due to an incorrect or incomplete address supplied by the customer.

12. Business Days and Holidays

Handling and transit estimates are expressed in business days. Weekends and applicable holidays may affect processing and delivery schedules. Our normal order cut-off is 5:00 PM EST, Monday through Friday.

Orders placed outside normal processing periods will generally be handled on the next applicable business day. Carrier operating schedules may also differ during national holidays, severe weather events, and periods of unusually high shipment volume.

13. International and Destination-Specific Considerations

Shipping availability and delivery conditions may vary depending on the destination shown during checkout. Where international delivery is offered, the recipient may be responsible for applicable customs duties, taxes, import fees, brokerage charges, or other destination-specific charges imposed by the relevant authorities.

Customs processing can extend the delivery timeframe beyond the standard carrier transit estimate. Gitrending does not control customs processing times or decisions made by customs authorities.

14. Order Changes and Cancellation Requests

We understand that customers may occasionally need to correct information after placing an order. If you need to request an order change or cancellation, contact Gitrending support as soon as possible.

Requests are subject to the order's processing status. Because our handling time is designed to be completed within 1 business day, we cannot guarantee that a change or cancellation request can be completed after the order has entered fulfillment or been handed to a carrier.

15. Shipping Timeline at a Glance

16. Contact Gitrending About Shipping

If you have questions about shipping, tracking, an order that appears delayed, an address issue, or another delivery concern, our customer support team is available to assist.

17. Our Commitment to a Clear Shipping Experience

Gitrending aims to make the shipping process straightforward from checkout through delivery. Our standard shipping rate is $6.99 USD, orders generally receive 1 business day of handling, and carrier transit is generally estimated at 2–6 business days. Packages may be delivered by USPS, UPS, or FedEx depending on the shipment and destination.

Because transportation and delivery are performed through third-party carrier networks, estimated delivery dates cannot always be guaranteed. We encourage customers to use the tracking information supplied with their order and to contact us promptly if a shipment appears delayed, damaged, or otherwise does not arrive as expected.

By placing an order with Gitrending, customers acknowledge that shipping and delivery estimates are estimates rather than guaranteed delivery dates and that carrier-related delays can occur. We will make reasonable efforts to provide accurate shipping information, process orders promptly, and assist customers with shipping concerns.

This Shipping Policy is intended to provide transparent information about Gitrending's current shipping procedures and may be updated from time to time to reflect changes in our services, carriers, processing operations, or other business requirements. The version published on this page is the applicable version for orders placed after its effective date.